Role Overview:
The
role is to help minimize business costs associated with fraud and other
undesirable activity in an online casino environment facing the Asian market.
It involves making sure all customers’ withdrawals are processed correctly and
timely whilst identifying and mitigating risks which can incur financial loss.
The role involves being meticulous and constantly aware of niche risks that can
impact the business when assessing player accounts and gameplay activity, then
being able to act to mitigate those effectively.
Key Duties/Responsibilities:
- Monitoring
of registrations, deposits and withdrawals with the team to detect issues
especially with regard to possible charge backs, colluders and bonus
abuse.
- Checking
player behavior for risks, then processing payouts timely.
- Interrogating
certain KYC documents, spotting counterfeits.
- Oversight
of casino activity to spot anomalous or high-risk activity which requires
mitigation.
- Helping
ensure tasks are delivered in line with SLAs and acceptable chargeback
levels are maintained.
- Dealing
with escalations from support agents in a customer centric but risk aware
way, importantly treating customer support as your customer.
- Supporting
other team members helping to transfer (and also acquire) knowledge
organically and without prompt.
- Helping
with ad hoc tasks, especially procedure documentation or improvement.
- Being
an active and enthusiastic member of the team contributing to the overall
positive work environment.
Key Skills/Experience:
- Detail-oriented
and an analytical mindset – incredible attention to detail is needed.
- Strong
interpersonal & communication skills – a team player who is not afraid
to share knowledge.
- Someone
who is organized and diligent.
- Flexible
and adaptable, enjoying a high paced and changing environment.
- Customer
centric and business minded.
- Patient
with complex systems and working practices.
- Must
have the right to work in Cyprus.
- Optimally
someone with degree level education or experience in an analytical role,
with proven ability with numbers and large amounts of data.
- Someone
with a background as a player could fit well and this is not considered
detrimental to an application, in fact a benefit. An understanding of
casino games is important, and this will be asked about during interview.
- A good
understanding fraud in a non 3DS secured card processing environment is
considered an asset.
- A solid
grounding in risk management and payments within an online casino context
is a major plus.
- Some
payment processing experience is helpful in another domain, an
understanding of the methods and how procedures work although this can be
taught easily.
- Previous
experience in iGaming highly beneficial.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.