Key Duties/Responsibilities: 

• Provision of information upon customers’ requests.
• Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
• Input data in the internal system and handling ticketing system.
• Updating internal system.
• Demonstrating technical skills and products knowledge.

Key Skills/Experience: 

• 1+ year of experience in an Account Management and/or Customer Support, preferably in the card acquiring and/or general payments industry.
• University degree or equivalent in Economics, Business Administration or relevant field of study.
• Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management.
• Ability to work independently, and possess strong organizational and time management skills.
• Fluency in the English language is a must.

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