Key Duties/Responsibilities:

• Provide daily user support on the core banking software.
• Participate in the implementation of new core banking modules or upgrades.
• Participate in test scenario development, functional testing and user acceptance tests.
• Investigate and resolve any issues as encountered by the users. Raise and monitor those with the vendors if needed.
• Provide core banking software training to new employees.

Key Skills/Experience:

• BSc/MSc in Computer Science/Engineering, Business Administration or in any related field.
• Experience in providing technical support, preferably within the Banking/Financial Services sector.
• Banking software experience will be considered as a plus.
• Strong knowledge of financial products e.g. payments, deposits, loans.
• Ability to investigate and resolve issues.
• Excellent communication skills.
• Analytical and problem solving skills.
• Ability to work with people of varied technical backgrounds and management levels.
• Fluency in Greek and English.

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