Key Duties/Responsibilities: 

• Providing support to existing and potential customers.
• To act as an escalation point to assist colleagues on more complex issues.
• Lead the deployment of new systems and solutions.
• Documenting solutions and training others to support them effectively.
• Developing bespoke internal solutions to solve unique challenges.
• Growing and sharing own skills and knowledge to benefit the team and the company.

 Key Skills/Experience: 

• Experienced in managing Windows server and desktop OS (Server 2012/2016/2019, Windows 10).
• Comfortable managing a Windows domain, particularly working with all aspects of Active Directory and Group Policy.
• Good experience with virtualisation and associated technologies, particularly managing VMware vSphere environments.
• A good understanding of core networking technologies – IPs, Gateways, Subnets, DNS, DHCP, etc.
• Experience working with server and networked storage infrastructure.
• Citrix experience useful but not essential.
• Experience of helpdesk service and ticket management solutions.
• Excellent customer service skills.
• Very good communication skills, both written and spoken.
• Passionate about technology and providing a high degree of service to customers.
• Ability and desire to develop new skills, expand knowledge, and experience new technologies.
• Self-motivated, able to work without supervision as well as being flexible with a proactive approach.
• Able to manage own workload and find time to help colleagues with theirs.
• Ability to teach others and effectively transfer knowledge to others in the team.
• Access to a reliable broadband connection at home (5Mbps or better).
• Suitable environment at home to work from, including space to run multiple monitors and occasional server equipment.