Key Duties/Responsibilities:

• Develop and implement training programs while creating and maintaining Standard Operating Procedures (SOPs).
• Manage Trustpilot and other customer review platforms to maintain a positive brand reputation.
• Analyze customer support workflows to identify bottlenecks and improve efficiency.
• Enhance the overall customer experience through continuous process optimization.
• Handle client inquiries via helpdesk tickets, email, and live chat.

Key Skills/Experience:

• Minimum of 1 year of experience in a customer support role within the FX industry is essential.
• Excellent client service skills are a must.
• Professional proficiency in English (written and spoken).
• Additional language skills in Italian and/or Spanish will be considered an advantage.
• Strong computer literacy and comfort with digital communication platforms.
• Excellent communication and interpersonal skills.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.